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Frequently asked questions

Contact

If your question is not answered below, please contact the Membership team on (02) 9970 3000 or membership@seaeagles.com.au

Membership

How do I become a 2019 Member?

You can purchase or renew a Manly Warringah Sea Eagles Membership in 3 ways:

1. Online – membership.gomanly.com.au

2. Phone – (02) 9970 3000

3. Sea Eagles Head Office – Sydney Academy of Sport, Wakehurst Parkway, Narrabeen, NSW, 2101

4. Game Day - visit the Membership marquee on game day outside the Ken Arthurson entrance at Lottoland

As a new Member, how do I purchase a reserved seat for 2019?

Once logged in to your account, in the ‘buy memberships‘ section choose ‘Reserved Seat’. Here you can see what is available in real time using our interactive seating map online. If you are unsure of what seating you may be interested in, our friendly Membership department can answer any questions you may have and find the best seats for you. Contact the Membership team to discuss your seating arrangement.

As a renewing reserved seat Member, how can I see what is available and change my seat?

Begin a new purchase for the category that you would like the new seating in. Once on the interactive map if you see something that you would prefer please contact our Membership team and we will assist your move.

Can I buy a Membership as a gift?

You can purchase a Membership as a gift or on behalf of someone else. On the confirmation page during your online purchase you will find a series of responses where you can include the recipients personal and contact details. If you prefer to leave the Membership as a surprise, ensure you provide your own postal and contact details. If you would like a gift certificate to provide before the package arrives please make mention of this in your question responses. Alternatively, contact our Membership team.

How do I know if I have successfully renewed/purchased a Membership?

You will receive a confirmation email within 48 hours to confirm the renewal or purchase of a Membership. You will also receive a tax invoice immediately after purchase.

How long does it take to receive my Membership card & pack?

Delivery of all Member packs will commence from early December 2018. Memberships should arrive 3-4 weeks after the date of purchase. You will receive an email notification once our fulfillment provider has started processing your package. Membership packs arrive through Australia Post.

Membership Classifications

What age is classified as a junior?

Members must be aged under 16 at 1 January 2019 (born after 1 January 2003). Proof of age must be produced upon request.

Which Concession Cards are accepted?

We accept aged, single parent, disability or veterans affairs. Students must be enrolled full time. ID must be produced upon request and carried at all games. Concession prices are not available to seniors or the unemployed.

Do you accept Companion Cards?

Yes. You must notify the Membership team if you require a companion and we will provide an admission member card for your companion at no extra charge. This includes reserved seats if a reserved seat is purchased by the person requiring a carer (companion card number must be presented at time of purchase).

Payment

Can I pay my Membership monthly?

Membership payments can be spread over a 10 month period from 15 October 2018 - 15 July 2019. Purchase of a membership after October 2018 requires an upfront payment, equal to the instalments that have passed as part of monthly payment schedule. Subsequent payments are deducted on the 15th of each month. Payment dates cannot be changed from the nominated schedule.

Can I pay for my Membership in advance if I am on a part-payment?

You can pay your Membership in advance by contacting the Membership team and letting them know how far in advance you would like to pay.

What is the Easy Eagle Instalment Plan?

The Easy Eagle is designed to remove the stress of renewing your Membership manually. Members who sign up online, or who opt in to the rollover when signing up for Membership elsewhere, will automatically have their Membership renewed each year. Members will be notified leading in to a new season and have the right to opt out at any time by contacting the Membership team.

Gameday

How do I use my 3 or 5 Game Flexi Membership?

If you have a 3 or 5 Game Flexi package your Membership allows you to attend any 3 or 5 regular season Sea Eagles home games at Lottoland. There is no need to advise us of the games you wish to attend as you simply scan the barcode on the back of your Member card at the turnstiles. You can sit anywhere in the General Admission area. Please note that the Flexi Memberships only allow access for one person per game at Lottoland.

How do I access a match or redeem my Membership discounts if I have forgotten or not yet received my Membership card on game day?

If you have forgotten or not yet received your Membership card, you will still have access to all matches as part of your membership. To enter the grounds please contact the Membership team via email in the week leading up to the game or visit the Membership marquee found outside the Ken Arthurson grandstand on game day with a copy of your ID and one of our friendly Membership staff will assist you.

What should I do if I lose my Member card?

Contact our Membership team and we can organise a replacement card. Please note that a replacement fee of $10 will incur.

Can I upgrade my Membership on a game-by-game basis?

Yes, please get in contact with the Membership team prior to game day and they will connect you with Ticketmaster to organise an upgrade.

I cannot make the game; can someone else use my membership to attend instead?

You may give your Members card to someone else to use on game day. Please note that entry to Lottoland will be subject to the classification of the Membership (e.g. an adult cannot enter with a junior Membership).

Can I apply for a wheelchair bay?

Members who wish to reserve a general admission wheelchair bay can do so by contacting the Membership team prior to the game they require. It is important to note the amount of people in the group so we can reserve a spot for all those attending. To inquire about booking a spot please email the Membership team.

General

Leagues Club, Football Club & Sea Eagles Membership. What’s the difference?

The Manly Leagues Club and District Football Clubs are separate entities to the Manly Warringah Sea Eagles football team and as such their memberships are separate to your Sea Eagles Membership.

Sea Eagles Membership directly supports the team on the field and includes game access, finals ticketing benefits and exclusive Members Only merchandise. For a full list of Sea Eagles Membership benefits visit membership.gomanly.com.au

Manly Leagues Club can be contacted by calling 02 9939 6722 or by visiting www.manlyleagues.com.au

For further important information regarding 2019 Membership please see our Membership information guide https://membership.gomanly.com.au/Important-Information